OIG Incident / Grievance Report

  • OIG is dedicated to providing excellent customer service and maintaining a healthy customer relationship at all levels from the Board Chair up. We have a Incident / Grievance Policy to ensure all complaints are handled as efficiently and effectively as possible.
  • Any staff, volunteer or customer may file a incident / grievance with OIG, at any time.
  • An incident describes a specific event and documents action taken.
  • A grievance is an expression of dissatisfaction with OIG products, services or the action or lack of action taken by OIG staff or volunteers.

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